Return Policy

Last updated: 8 October 2026

We want you to shop with confidence. This policy explains how to return clothing purchased from sparkinis.com. It does not affect your statutory rights.

1. Change-of-Mind Returns

In addition to your statutory rights, we offer a voluntary return period of 30 days from the date you receive your order. To qualify, items should be unworn other than for reasonable fitting, unwashed, unaltered and returned with original tags and packaging where possible.

For UK consumers, you also have a statutory right to cancel most online orders by telling us within 14 days after the day you receive the goods. After notifying us, you must send the goods back within a further 14 days.

2. Items That Cannot Usually Be Returned

Unless faulty or otherwise required by law, we cannot accept:

• Personalised, made-to-measure or altered items.
• Underwear, pierced jewellery or similar hygiene-sensitive items if the hygiene seal has been removed.
• Swimwear where the protective hygiene strip has been removed or damaged.
• Items that have been worn beyond reasonable fitting, washed, stained, damaged by the customer or returned without essential parts.

3. How to Start a Return

Email [email protected] before sending anything back. Include your order number, the item you wish to return and the reason for the return. We will provide return instructions and the correct return destination.

Do not send returns to our company correspondence address unless our support team specifically instructs you to do so. Items sent to an unauthorised address may be delayed or refused.

4. Return Shipping Costs

For a change-of-mind return, you are normally responsible for the direct cost of returning the goods unless we state otherwise. We recommend using a tracked service and keeping proof of postage. If an item is faulty, damaged on arrival or incorrect, contact us before returning it; where the return is accepted for that reason, we will provide an appropriate remedy and cover reasonable return costs as required by law.

5. Faulty, Damaged or Incorrect Items

Please inspect your order promptly and contact us as soon as possible if an item is faulty, damaged or not what you ordered. Include photographs where helpful. Goods must be of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 and other applicable law are not affected by this policy.

6. Refunds

Once a return is received, we will inspect it and notify you of the outcome. Approved refunds are made to the original payment method. Under the statutory cancellation right, we will issue the refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, 14 days after you provide evidence that you sent them back.

Where statutory cancellation applies, we will refund the price paid and the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced delivery method is not refundable unless required by law. We may reduce a refund to reflect diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Your bank or payment provider may take additional time to display the refund.

7. Exchanges

We do not guarantee direct exchanges because stock can change. The quickest option is usually to return the original item and place a new order for the preferred size or style.

8. Contact

SPARK INT SOLUTIONLTD
4 Massey House, 85 Hartfield Road, London, England, SW19 3ES
[email protected]