Shipping Policy

Last updated: 8 October 2026

This Shipping Policy applies to clothing and accessories purchased from sparkinis.com and operated by SPARK INT SOLUTIONLTD.

1. Order Processing

Orders are normally processed within 1–3 business days after payment is authorised, excluding weekends and public holidays. Processing may take longer during sales, holidays, high-volume periods or where an order requires verification. An order confirmation is not a guarantee that an item is available; if we cannot fulfil an order, we will contact you and issue any refund due.

2. Shipping Destinations, Methods and Costs

Available destinations, delivery services, charges and estimated delivery times are shown at checkout based on the delivery address and items ordered. Please review these details before paying. We may be unable to ship certain products or serve certain locations because of carrier, legal or operational restrictions.

3. Delivery Estimates

Delivery dates are estimates unless we expressly agree a fixed date. We will deliver without undue delay and, unless a different period has been agreed, within 30 days after the contract is made. Delays may result from customs, severe weather, carrier disruption, peak demand, address problems or other circumstances outside our reasonable control. If there is a significant delay, contact us so we can investigate.

4. Tracking

Where tracking is available, details will be sent to the email address supplied at checkout after dispatch. Tracking may take time to update after the carrier receives the parcel.

5. Delivery Address

You are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if you notice an error. We cannot guarantee changes after an order enters processing or has been dispatched. Additional costs caused by an incorrect or incomplete address may be charged where permitted by law.

6. Customs, Duties and Taxes

For international orders, import VAT, customs duties, brokerage charges or other local fees may apply. Unless checkout expressly states that these amounts are included, the recipient is responsible for them. Customs clearance may delay delivery. Please check local requirements before ordering.

7. Lost, Damaged or Missing Parcels

If tracking shows delivery but you cannot find the parcel, check the delivery location, household members, neighbours and any carrier notice, then contact us. If a parcel arrives damaged or items are missing, notify us promptly with your order number, packaging photographs and item photographs where possible. We will work with the carrier and provide an appropriate remedy where required.

8. Risk

For consumers, risk in the goods normally passes to you when the goods come into your physical possession or that of a person you identify to receive them, subject to applicable law.

9. Sanctions Compliance

You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to sanctions or embargoes imposed by the United States or other applicable authorities.

You represent and warrant that you are not identified on any applicable sanctions list, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

We reserve the right to suspend or terminate access to the Services if we determine, in our sole discretion, that such access may violate applicable sanctions laws or regulations.

10. Contact Us

For delivery questions, email [email protected] and include your order number.

SPARK INT SOLUTIONLTD
4 Massey House, 85 Hartfield Road, London, England, SW19 3ES